I'm looking to buy a car from Autoworld. Being from up north I've had no dealings with them. Has anyone bought a car from them or heard anything bad?
Autoworld, West Midlands
- Thread starter Nuttyspark
- Start date
This is the only detailed review(there is also a '5 star' review but without details) on Google:
I bought a used car from this dealership in August 2013. They hid the MOT recommendations identified in February (six months before I bought the car), only passing them to me after the car was fully paid for and as I was walking out the door with the keys, tucked behind the receipt. On independent inspection, the brakes and a tyre were below minimum standards, meaning they let me drive off their forecourt in a car they knew was not roadworthy and which cost me £300 to put right. They would not respond when I queried their deception. In addition, thirty seconds after I left Autoworld, the fuel light came on; they could not be bothered to put a few litres in the tank even though they knew I had a 50 mile drive home. They also give a very hard sell to unnecessary insurances and warranties. I made the mistake of accepting an extended warranty and then had to chase them for a week before they would acknowledge my refund request which is still being processed. I would never recommend this place; the salespeople are untrustworthy and there is no after-sales care. This is classic 'Buyer Beware' territory.
A Google User
I bought a used car from this dealership in August 2013. They hid the MOT recommendations identified in February (six months before I bought the car), only passing them to me after the car was fully paid for and as I was walking out the door with the keys, tucked behind the receipt. On independent inspection, the brakes and a tyre were below minimum standards, meaning they let me drive off their forecourt in a car they knew was not roadworthy and which cost me £300 to put right. They would not respond when I queried their deception. In addition, thirty seconds after I left Autoworld, the fuel light came on; they could not be bothered to put a few litres in the tank even though they knew I had a 50 mile drive home. They also give a very hard sell to unnecessary insurances and warranties. I made the mistake of accepting an extended warranty and then had to chase them for a week before they would acknowledge my refund request which is still being processed. I would never recommend this place; the salespeople are untrustworthy and there is no after-sales care. This is classic 'Buyer Beware' territory.
A Google User
Thanks Quicksilver. I'm buying a Ford Focus that has just come up for it's first MOT so hopefully it should pass without any problems. 
I'm putting my Cougar in for part ex so if anyone is looking for a Cougar then I would contact Autoworld to find out where it will be auctioned.
I'm putting my Cougar in for part ex so if anyone is looking for a Cougar then I would contact Autoworld to find out where it will be auctioned.
Possibly. But I have dealt with bad companies before and a google search would normally come back with loads of results slagging the place off. As quicksilver stated there was one 5 star review also. I was looking for anyone with actual experience of the dealership.
what i would say about internet reviews is beware of them
Even the best companies have disillusioned customers, and it tends to be those who will take the time to write a review, yet the 18234 people who have had a great experience don't necessarily feel strong enough to take to the web.
Not saying ignore the review, just don't take it as gospel
Even the best companies have disillusioned customers, and it tends to be those who will take the time to write a review, yet the 18234 people who have had a great experience don't necessarily feel strong enough to take to the web.
Not saying ignore the review, just don't take it as gospel