Total Motor Assist

Procomm

Procomm

Club Member
Jul 10, 2007
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2,093
Gradually Decomposing in a sarcophagus of general
A while ago there was a thread started in members discounts for a company called total motor assist, I signed up as it was free but have never needed to use them. Has anyone any experience with using them? I have searched the internet and even the dark web but cannot find a single review
 
I wasn't massively impressed when we used them earlier this year tbh - they simply passed our case onto Accident Exchange (a company anyone can use for free, you don't need any sort of membership/subscription). I'm not sure I see the point, and when I contacted them afterwards and said as much, the head honcho sent a somewhat bad-tempered response.

I never bothered renewing my membership after that.
 
Not cool. If I'd been around then I'd have had the director give you a call.

Accident Exchange is the repairer network used by TMA and Ford themselves for their own accident aftercare service - provided with every new car. The difference (and selling point of TMA) isn't just getting your car fixed and having a courtesy car, but also includes any other problems - loss of earnings, injuries, legal ramifications etc - an industry expert best friend that'll deal with it all for you.

The 3rd party insurer should have been told to deal directly with TMA/AX and would have avoided the nightmare you had with clowns to the left and jokers to the right.

However.. 3rd party insurer paid an awful lot more than market value on a Puma - I bought two decent 1.7s for just under 300 each. A result in the end.
 
Paul I don't know if this helps but we found cheap cover earlier this year with a firm called AutoAidBreakdown.
Thankfully we haven't had to use them so far but the reviews and price looked decent enough (about £40 a year to cover both of us on any car)
 
Cheap breakdown just isn't worth it.

RAC and AA are widely considered the big two.
Had RAC cover - bent the front valance on my car dragging it to a garage attached to their depot (independent, honest) despite having onward travel and car to any destination. 45 minutes at the side of the road trying to point this out to the tool in orange.

Eventually caved in and went to his garage. 85 quid for a rear brake line that ran across the axle as a link, charged me 11 quid to use MY bottle of DOT5.1 because they didn't have any, gave me the keys back with so much air in the lines the car didn't stop on the pedal.

Just not worth it for a £2.50 part I could have made myself and fitted in 10 minutes.

When I bought NBB, I had day insurance to fetch it, with RAC cover for £3. CV joint broke on the sellers drive, around 2pm Sunday. Rang RAC, left key with seller who was happy I hadn't reneged on the deal - he told me up front it doesn't have long left. RAC would fetch it to my house. Went home in mate's car to wait for NBB.
4 hours later, no car. Hmm. Ring RAC who put me on to their contractor. Contractor tells me "Yeah mate, we can have it there for Thursday"

I went ballistic. Net result, car arrived outside my house at about midnight. Basically a 2 hour drive.
Later got an email inviting me to review the service - replied asking if they really thought it was a good idea to ask me to review it. Got a phonecall and a 50 quid cheque offered with apology. Told them to make it payable to the MS Society, they did.

Had Green Flag put to a car in the past. Useless.

Have AA cover, used it on friend's cars, and my own - they employ skilled roadside repair folk, stick to their timelines, and if their wizards can't fix it, they'll take you to Enterprise for your stay mobile car, and drop your car wherever you want it dropped. No arguments, nonsense, or damage.

Don't cheap out on breakdown, get AA. Ring a car transport company and ask them for a quote to move your car 30 miles. AA cover is cheaper than that.

Methylated spirits are cheaper than Glenfiddich, Becks, Marstons Pedigree, etc - still won't drink meths. Breakdown is the same deal.
 
I'm the same - hence listing my problems with the RAC. The AA are the only service that I trust to do that properly, also handy to have an AA guy out when you have an electrical issue boggling your mind at 2am in the rain at the side of the M6, AA guy turns up and goes "It's probably just.. We can add a jumper wire to bypass it or flatbed you home. Your call."

RAC with lash a bar on and drag your car regardless of preference. AA will put it on a flatbed if you ask them to.

RAC damaged my car after wasted 45 minutes of my time arguing that I had to go to their garage despite having cover to get my car to any UK destination of my choice and onward travel.
 
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